Webphone and mobile app
Every hosted extension includes access through supported webphone and mobile-app options.
NOWTECH VOICE
BUSINESS COMMUNICATIONS
ONE VOICE CLOUD SYSTEM. EVERY EXTENSION. EVERYWHERE.
Connect your head office, national branches, home offices, remote staff and mobile teams through one professional Voice Cloud environment.
Included with Voice Cloud
Professional call handling that follows your people.
Core capabilities are presented clearly, while site-specific infrastructure and optional integrations remain assessment-led.
One business extension
Use the same business extension at the desk, at home or while working on the road.
Automated reception
Guide callers professionally and route them to the right team or function.
Ring groups and transfers
Connect the right people and transfer calls across the business environment.
Business-hours routing
Set appropriate call handling for open hours and after-hours periods.
Voicemail-to-email
Enable or disable voicemail for individual extensions and send messages to email where configured.
Itemised call records
Itemised call records are included with the monthly statement for clearer visibility.
One connected business
ONE BUSINESS. EVERY TEAM. EVERY LOCATION.
Reception, sales, support, accounts and operational teams can remain part of one business communications environment through supported desk phones, webphones and mobile apps.
Internet performance, device compatibility and site-specific coverage are confirmed during assessment.
VOICE CLOUDOne business environment
Head officeReception • Accounts
BranchesSales • Support
Home officesWebphone • Desk phone
Mobile teamsSupported mobile app
Business environments
Communication built for every working environment.
NowTech Voice can be assessed and configured for organisations ranging from growing SMEs to national multi-location operations.
Offices and customer-facing teams
Small and medium businesses, corporate offices, reception, sales, support and customer-service teams.
Operational environments
Warehouses, logistics operations, factories, agricultural businesses and multi-building sites.
Distributed organisations
Branch networks, home-based staff, remote employees and national multi-location operations.
Site-specific infrastructure is assessed separately.
Cabling, networking, wireless links, towers and related infrastructure are not automatically included. Requirements are confirmed through assessment and an appropriate proposal.
Telephone and user options
Choose around the role, location and way each person works.
The purpose is to recognise the most suitable working environment before the device mix is confirmed in an assessment.
Standard desk-phone users
For dependable everyday calling at a fixed networked desk.
Wi-Fi desk-phone users
For fixed desks where suitable Wi-Fi is available and cabling may be limited.
Reception users
For people managing higher call volumes, departments and transfers.
Cordless users
For staff who need to move around the site while keeping the business extension close.
Long-range and operational users
For warehouses, yards and demanding sites where base placement, construction and interference must be assessed.
Webphone and mobile users
For home offices, remote employees and mobile teams using supported applications.
Reception and call management
A caller journey designed around your organisation.
NowTech maps how calls should enter, route and reach a person—during business hours and after hours.
01Incoming call
Business number and initial greeting.
02Reception or menu
Automated reception, configured options or a human reception workflow.
03Department routing
Ring groups for sales, support, accounts or another approved team.
04Person or voicemail
Transfer to the right extension or use voicemail-to-email where configured.
Professional recordings, significant future configuration changes and external integrations may require assessment and a separate proposal.
Optional integrations
Extend the environment where there is a clear operational need.
Optional capabilities are deliberately separated from included Voice Cloud features.
OPTIONAL DOOR-INTERCOM INTEGRATION
Connect compatible entrance communications.
Connect compatible SIP doorbells and intercoms to the Voice Cloud environment so authorised staff can receive entrance calls through supported business phones or apps.
Hardware, installation, compatibility, networking, access-control work and available functions must be confirmed through a site assessment and separate proposal.
- Doorbell and access-control hardware are not included.
- Installation and door unlocking are not automatically included.
- Compatibility and video calling are not guaranteed.
OPTIONAL ADVANCED COMMUNICATIONS
Assess WhatsApp and workflow integration separately.
WhatsApp and advanced communications integrations can be explored where they support a defined business process.
Team inboxes, chatbots, CRM connections and automated workflows are not included unless they are specifically assessed and approved in a separate proposal.
Guided decision
WHICH VOICE ENVIRONMENT FITS YOUR BUSINESS?
The right choice depends on operating model, locations, infrastructure, control requirements and future growth.
VOICE CLOUD
Cloud Business Communications
For organisations wanting centrally managed, flexible communications across users and locations.
- Distributed users and branches
- Supported desk, webphone and mobile access
- Professional routing within one cloud environment
VOICECORE
Dedicated On-Site Communications
For organisations requiring dedicated onsite communications architecture, infrastructure assessment and engineering.
- Dedicated on-site architecture
- Infrastructure and capacity engineered for the operation
- Integration requirements assessed around the site
How it works
A calm, planned path from requirement to support.
- 01
Tell us about your organisation
Share the locations, users and outcome you need.
- 02
We assess users, locations and current infrastructure
NowTech reviews the working environment and any site-specific dependencies.
- 03
We recommend the correct Voice environment
The recommendation reflects the organisation rather than a generic package.
- 04
We plan implementation and transition
Numbering, users, call flow and changeover are planned around the approved scope.
- 05
NowTech provides ongoing support
The support route remains visible after commissioning.
Voice Assessment
Let’s understand how your people need to communicate.
The form collects only what is needed to prepare the first assessment conversation.
Do not include passwords, banking information, identity numbers or confidential network credentials.
Existing customer
NEED TECHNICAL SUPPORT?
Use the official support route instead of starting a new-sales assessment.